Why AI-First Customer Service Still Needs Humans to Win
中文摘要
AI优先的客服并非旨在减少人工，而是要在关键环节发挥人的价值。
English Summary
AI-first customer service isn't about replacing humans, but using them where they add the most value.
Original Excerpt
AI-first customer service does not mean customers want fewer humans. It means they want humans where they matter most. Continue reading on Medium »