We Built a 24/7 AI Customer Service Agent That Actually Resolves Tickets, Not Just Deflects Them
中文摘要
开发了一款24/7 AI客服，它能自主解决78%的咨询，实现了从单纯拦截工单到真正解决问题的跨越。
English Summary
We built a 24/7 AI agent that resolves 78% of customer inquiries without human intervention, moving beyond ticket deflection to actual resolution.
Original Excerpt
Our chatbot was handling 78% of incoming conversations without escalating to a human. The deflection rate looked impressive on a dashboard. Continue reading on Medium »