Why AI Chatbots Need Product Context, Not Just Product Knowledge
中文摘要
AI聊天机器人不仅需要产品知识，还需要用户和账户的上下文信息才能有效提供帮助。
English Summary
AI chatbots need user and account context, not just product knowledge, to be truly effective for SaaS users.
Original Excerpt
A chatbot can know everything about a SaaS product and still be nearly useless if it does not understand the user, the account, the… Continue reading on Medium »