Uber Just Replaced 10% of Customer Support With AI
中文摘要
Uber已利用人工智能取代了10%的客户支持人员，反映了行业内日益增长的自动化趋势。
English Summary
Uber has replaced 10% of its customer support staff with AI, reflecting a growing industry trend toward automation.
Original Excerpt
It’s the clearest example yet of a pattern spreading across the industry and the cautionary tales are already piling up too. Continue reading on Medium »