Will AI Replace Call Center Agents by 2027? What’s Really Happening Inside Philippine BPOs
中文摘要
本文探讨了到2027年人工智能是否会取代呼叫中心员工，并深入分析了菲律宾BPO行业的实际现状。
English Summary
This article explores whether AI will replace call center agents by 2027, examining the actual impact on the Philippine BPO industry.
Original Excerpt
“Will AI replace call center agents?” is one of the most-searched questions in the outsourcing world right now. For the Philippines, where… Continue reading on Medium »