Voice agents: People don’t hang up on wrong answers. They hang up on silence.
中文摘要
语音AI研究发现，用户更能容忍错误回答而非沉默。低延迟响应比准确性更重要，因为漫长的沉默会导致用户直接挂断。
English Summary
Research shows voice agent users tolerate errors better than silence. Minimizing latency is more critical for retention than accuracy, as long pauses prompt users to hang up.
Original Excerpt
Nobody failed. Your team was mid-job, on the other line, or just living life: on a break, at dinner, asleep. A business is run by humans… Continue reading on Medium »