AI Should Not Replace Support Agents. It Should Remove the Repetitive Triage Work.
中文摘要
AI不取代客服，而是自动化重复分流工作，解放人工。结合OpenAI与自动化，将客户消息优先分类处理，提升支持效率。
English Summary
AI enhances support by automating repetitive triage, freeing agents. Using OpenAI and automation, customer messages are prioritized for human review, improving efficiency.
Original Excerpt
How we used n8n, OpenAI, helpdesk automation, Slack alerts, and human review rules to turn customer messages into prioritized support… Continue reading on Medium »