The Maze Is the Business Model: Why AI Customer Service Keeps Getting Worse on Purpose
中文摘要
尽管85%的人更偏好人工，企业仍故意将AI客服设计成复杂的“迷宫”，以此作为一种商业模式。
English Summary
Despite 85% of people preferring humans, companies are intentionally creating complex AI customer service "mazes" as a cost-saving business model.
Original Excerpt
85% of people now say they’d rather talk to a human. Only 5% prefer AI. Companies know this number. They’re building the maze anyway… Continue reading on No Time »