Our AI Support Agent Closed 82% of Tickets. Then Our Biggest Customer Asked Us to Turn It Off.
中文摘要
AI客服解决了82%的工单并提升了效率，但因大客户要求关闭，揭示了自动化与客户体验之间的冲突。
English Summary
An AI agent closed 82% of tickets, but a major customer requested its removal, highlighting the tension between automation efficiency and customer experience.
Original Excerpt
For three months, every number told us the project was working, because response time collapsed, support volume became manageable… Continue reading on CodeX »