How Generative AI rewires first‑level IT support
中文摘要
生成式人工智能正在重塑 ServiceNow 的一级 IT 支持，实现了从虚拟代理到 Now Assist 的转型。
English Summary
Generative AI is transforming ServiceNow's first-level IT support, evolving from virtual agents to Now Assist.
Original Excerpt
From Virtual Agent to Now Assist in ServiceNow Continue reading on Elevate Tech »