Broken Telephone: Why AI Fixed the Wrong End of the Conversation
中文摘要
许多公司正快速使用AI处理客户电话，但文章探讨了AI是否解决了正确的问题。
English Summary
Companies are rapidly adopting AI for customer calls, though its effectiveness in solving the root communication issues is questioned.
原文节选
Companies are quickly using AI to handle customer calls. Continue reading on Medium »