Our AI Agent Was Completing 92% of Tasks Successfully. Our Head of Support Still Wanted It Disabled
中文摘要
AI代理的任务成功率达92%且效率高于人工，但支持部门负责人仍希望禁用它。
English Summary
An AI agent achieved 92% success and outperformed the support team, yet the Head of Support still wanted it disabled.
原文节选
The dashboard made her look irrational. The agent was resolving requests faster than the support team, customers were waiting less, and… Continue reading on Dev Genius »