Your AI Chatbot Might Be Saving Costs While Quietly Losing Customers
中文摘要
AI客服虽省成本，却可能流失客户，需结合人工、风控和信任机制。
English Summary
AI chatbots save costs but risk losing customers; human escalation, fraud detection, and trust are key.
原文节选
Why AI customer service needs human escalation, fraud detection, and trust checkpoints to protect customer retention and revenue. Continue reading on Medium »