Why Enterprise Service Management Is Moving Beyond IT
中文摘要
企业服务管理（ESM）正超越 IT 领域，将其服务管理模式扩展到企业的其他业务部门。
English Summary
Enterprise Service Management (ESM) is expanding beyond IT to apply service management principles across other business functions.
原文节选
For years, service management was closely associated with IT. Employees raised technology-related tickets, IT teams resolved them, and… Continue reading on Medium »