How AI Is Changing Customer Service: Benefits, Challenges, and What Businesses Should Know
中文摘要
人工智能正在革新客服，带来全天候支持和效率提升，但挑战并存。
English Summary
AI is revolutionizing customer service with 24/7 support and efficiency, but challenges remain.
原文节选
Artificial Intelligence (AI) is transforming customer service across industries. From chatbots that answer questions 24/7 to systems that… Continue reading on Medium »