AI Agents vs Chatbots: What’s the Difference and Why Enterprises Are Switching
中文摘要
企业正从脚本化聊天机器人转向自主AI智能体，利用其推理能力提升客户参与度和效率。
English Summary
Enterprises are shifting from scripted chatbots to autonomous AI agents to improve customer engagement through reasoning and proactive capabilities.
原文节选
Customer engagement is evolving beyond using scripts. But what really changes when an enterprise upgrades from a regular chatbot to an AI… Continue reading on Medium »