Are You Paying Your Chatbot to Let Buyers Leave?
中文摘要
分析AI聊天机器人如何通过错误地标记问题为已解决而导致客户流失和收入下降。
English Summary
An analysis of how AI chatbots can cause revenue loss by marking issues as resolved while inadvertently driving customers away.
原文节选
The dashboard said resolved. The revenue said otherwise. So we followed the clues across thousands of chatbot conversations and found four… Continue reading on Medium »