The Only Metric Your Members Feel Is the Wait
中文摘要
理赔等待时间是会员对健康计划最直观的感受，漫长的等待反映了处理效率的问题。
English Summary
Long wait times for claim updates are the most critical metric for health plan members, highlighting the impact of processing delays.
原文节选
“Hi — any update on my claim? It’s been 14 days.” Somewhere in every health plan’s inbox, that message is sitting right now. Continue reading on Medium »