Building an AI customer support platform: the architecture I wish I’d had a year ago
中文摘要
本文介绍了一种端到端的AI客服平台架构，通过单一编排系统统一管理邮件、工单、聊天及Slack/Teams等多种渠道。
English Summary
This article details an end-to-end architecture for an AI customer support platform, using single orchestration to manage email, tickets, chat, and messaging apps like Slack.
原文节选
An end-to-end architecture for AI-powered customer support that handles email, tickets, chat, and Teams/Slack with a single orchestration… Continue reading on Medium »