The best AI agent I built spends most of its time not using AI
中文摘要
作者分享了一个处理支持票据的AI智能体，其核心在于并非全程依赖AI，而是结合了高效的计划执行机制。
English Summary
The author describes an AI agent for support tickets that succeeds by not relying solely on AI, emphasizing structured planning for efficiency.
原文节选
I work on a system that takes a support ticket and writes a plan to fix it. The obvious way to build this is simple. Take the ticket, hand… Continue reading on Medium »