Voice Agent Accuracy Is More Than WER: How to Measure What Actually Matters
中文摘要
语音代理的准确性不应仅由字错率衡量，更需关注其完成任务的能力及通话的实际成效。
English Summary
Evaluating voice agents requires looking beyond Word Error Rate to focus on task completion and real-world call success metrics that drive business value.
原文节选
A voice agent can transcribe a sentence perfectly and still fail the call. It can recognize every word, sound natural, and respond quickly… Continue reading on Medium »